Event Reporting
Event reporting articles that I wrote and published to Medium on behalf of the Service Design Network for virtual talks in 2021.
This playbook was the culmination of my documentation research for the Residential Zoning Plan Reviewer role. The original documentation and guidance for the role took the form of a myriad of PDFs, webpages, handwritten lists, and verbal institutional knowledge.
This playbook intends to:
serve as a single source of truth for the zoning review process
create a template for an onboarding process
establish departmental roles and responsibilities
